I HATE SEARS!!!!
And they certainly show know respect toward me. Here is my venting story:
Last October we bought a new Washer and Dryer for the house! We got the Maytag Neptune top loading washer and front load gas dryer. There should have been a warning flag going off in my head when at the very first delivery they had the wrong dryer (they brought electric instead of gas) and it took them a week to get me a new one.
Then I kind of forgot about them for about 6 or 7 months in which everything was going fine. Then around the April/May area I had the first of the problems with the washer. The cycle would refuse to finish, the water wouldn't drain and I ended up with sopping wet cloths.
I called Sears, the scheduled a fix for a week later and then they were late for the time window. Then they needed to order parts, which took another week before they were back. I wasn't happy, but it was fixed eventually and life went on.
Then it was July and the same thing happened again. Unfortunately we were leaving the country and I didn't have time to deal with it. So we figured out ways to trick the washing machine and dealt with it until August when we were back. Then I called and waited the week till they were able to come. The guy was almost 2 hours late for his 5 hour time window. I had a appointment to get to about 20 minutes after he arrived and so I spent more time on the phone complaining (during the time he still wasn't there and was already late). He came, he made me late but he fixed the machine without ordering parts.
THIS FIX LASTED 3 DAYS! When the same unbalanced-non-load-finishing-soaking-wet-cloths problems started again I called again and this time I was really pissed. I'm not a mean angry pissed off person to the sears phone people. I'm just a stern, no nonsense, sick of being screwed person. It's not that persons fault, but it is their job to fix the problem and make me happy.
At this point I just wanted a new washing machine, but I let the technician come again (a week after I called) and he ordered new parts. This time it was a full electronic control board they were ordering. I tried calling the "No Lemon" department at this point, because I obviously had a lemon. I was told they would not replace my machine until there had been 4 repairs where they had to order parts. I'm sorry, but seeing as I had 3 repairs and 2 part orders and I was this frustrated... well no one should have to wait for 4 repairs with part order that take 2 weeks or more to complete.
At this point I went back to the store and through some back and forth the sales department at the store where I bought the machine agreed to let us return the washing machine (since it was still under manufacturers warranty and less than a year old) and give us credit toward a new machine. We did some research and choose to get the Kenmore HE3, which has great consumer report reviews. I was originally going to just get the front loading Neptune but that ones seems to have mildew problems that have been happening in models for years and Maytag hasn't fixed them - thatís just wrong. I won't buy Maytag anymore!
So we were happy with our new Kenmore choice and they were going to deliver only 3 days after I went in to purchase. That was today... today I got my new washing machine. Today they put it in and it looks pretty and I was excited. Today I did a load of towels - the first of many loads of laundry that need to be done (since we haven't had a washing machine for 2 weeks unless I was willing to spend the time to trick it). Today I ended up with a big puddle of water coming out from under the washing machine. Today I spent an hour and a half on the phone with Sears trying to turn off the still dripping water, stop the still gathering pools of water and get someone out here to fix it.
I don't understand why this last phone call was so hard. The problem is most likely pipe that came with the machine that is now leaking. What is so hard about sending someone back to fix this. They didn't want to send anyone till Friday and then acted like they were doing me a favor by changing that to Thursday.
I'm sorry, but after everything they have put me threw and the fact that this was dealing with dripping water - OF COURSE THEY SHOULD HAVE SOMEONE RIGHT BACK HERE EVEN IF IT MEANS SOME OVER TIME! It should not have taken me an hour and a half to talk them into sending someone tomorrow. This is just wrong.
So I finally got the water off and they are coming tomorrow. The couldn't even give me the 3 or 5 hour time window, I have to stay here all day long to wait for them. No exercise class, no errands for me. Unless they get here early, which I doubt.
Okay, thatís my rant. Sears just pisses me off!